FAQs

We understand that life happens — but to respect our instructors and clients on the waitlist, we do enforce a cancellation policy:

• Cancel at least 4 hours before class: No fee, class credit is preserved.
• Cancel within 4 hours of class: A $15 late cancel fee will apply, and you’ll lose your class credit.
• No-shows: A $25 no-show fee will apply, and you’ll lose your class credit.

Cancellations must be made directly through the app. We do not accept cancellations via email, text, phone call, or in-person with instructors or staff.

Not exactly. Our Annual Contract simply means you’re locking in our best pricing for 12 months — you’re not obligated to stay the entire year. Here’s how it works:

• You’re only committing to a minimum of 2 months of membership.
• Members must remain active for at least 30 days before requesting to cancel.
• We require 30 days’ written notice to process a cancellation.

That means your total commitment is just two months — but if you love it and stay longer (which most clients do!), you’ll enjoy your locked-in rate for the rest of the year.

If you’re recovering from an injury, surgery, or other medical concern, we’re happy to freeze your membership for as long as needed with a doctor’s note. Just reach out so we can make arrangements for your return.

Here are a few important studio guidelines:

• Grip socks are required for all classes. Your toes must be fully covered — no open-toe or toeless socks, please.
• Phones are not allowed in the studio. Please silence your phone and leave it in the lobby before entering class.
• Arriving more than 5 minutes late? For your safety and to avoid disruption, once class starts you’re late and need to reschedule and it is considered a late cancel.

Everyone. Pilates is a low-impact, full-body movement method tailored to support nearly every age, fitness level, and body type. Whether you’re rebuilding after injury, managing chronic pain, cross-training, or just getting started — our instructors offer modifications and personalized support so you feel safe and successful in every session.

Yes — we offer private sessions tailored to your individual goals, needs, and experience level. Rates vary by instructor and session type. To learn more, schedule a studio tour and we’ll match you with the right instructor. Message us to book your tour →

Right here! Our Foundational Flow classes are beginner-friendly and designed to help you build strength, confidence, and familiarity with the Reformer. We recommend starting with our Buy 2 classes, Get 2 on us! →

Once you’ve completed your intro, you’ll unlock access to After Intro specials to help you keep the momentum going.

Yes — and we encourage it! Pilates is a fantastic way to support your body during pregnancy and after birth. That said, always check with your doctor first. Let your instructor know so we can offer personalized modifications throughout your practice.

For the safety and comfort of all clients, children are not allowed in the studio during classes. We are unable to provide supervision, and having children present during sessions can be disruptive and may void our insurance coverage. Thank you for understanding.